Stop losing leads you already earned. Start showing up when customers ask AI.
Celaya Solutions Research builds and runs the AI infrastructure small businesses need to compete. Answering systems that book jobs around the clock. Visibility that gets you named by AI assistants. Automation that clears the busywork. Independent lab, industrial-grade builds, accountable to you directly.
Lead Capture & Response
The leads you already earn, captured instead of lost. Every missed call and slow reply is revenue walking to a competitor.
It is 9:14pm. A homeowner's AC just quit and the house is 88 degrees. They call. You are at dinner with your phone in your pocket. Instead of voicemail, your receptionist picks up on the first ring, gets the address and the problem, checks your calendar, and books the 8am slot. Your phone buzzes once with the job already on the schedule. You never broke from the table.
- After-hours calls
- Busy-line overflow
- Booking & rescheduling
- Pricing & hours questions
- Hang-up text-backs
- English & Spanish
A lead fills out your contact form at 2am asking about a kitchen remodel. By the time you open your laptop, it is already sorted: budget range captured, project type tagged, timeline noted, and dropped into your estimator's queue with the three questions you always have to ask already answered. The lead got a reply in under a minute and still thinks you are a much bigger shop than you are.
- Web form & DM leads
- Your qualifying questions
- Job-type tagging
- Hot-lead routing
- Spam filtering
- Instant reply
Someone lands on your site at midnight comparing three fence companies. They tell your assistant the yard is about 150 feet, cedar, one gate. It gives them a real range right there, explains what changes the number, and offers to lock in a site visit. The other two companies made them fill out a form and wait until morning. You are the one they call back.
- Ballpark pricing
- Cost drivers explained
- Options & materials
- Lead captured with quote
- Complex jobs routed to you
- Expectations set
A patient wants a Thursday cleaning. Instead of three voicemails back and forth, they open the link, see your real openings, pick 10:30, and get a confirmation plus a reminder the day before. Your front desk never touched it. The chair does not sit empty, and nobody no-shows because they forgot.
- Self-service booking
- Live availability
- Confirmations & reminders
- Reschedule & cancel
- Fewer no-shows
- Deposits when needed
AI Visibility
Show up when customers ask AI who to hire. The buying question is moving from search bars to assistants, and most local businesses are invisible there.
You ask ChatGPT for the best auto shop in your part of town. It names three. You are not one of them. We run that test across the assistants people actually use, show you exactly who is getting recommended instead and why, then fix the signals so your name starts coming up. A month later you ask again, and there you are.
- Category testing
- Who gets cited instead
- Gap analysis
- Signal fixes
- Monthly re-tests
- Trackable baseline
A customer asks an assistant whether you are open on Sunday and what you charge for an oil change. Right now it guesses or skips you. With your data marked up properly, the assistant pulls your real hours, services, prices, and reviews and answers confidently with your name attached. You become the easy, trustworthy answer instead of the uncertain one.
- Hours & location
- Services & pricing
- Reviews & ratings
- FAQ markup
- Menu & product data
- Accurate machine output
Someone three miles away searches plumber near me with a burst pipe. The map shows three options. You are in the top spot, photos current, hours right, reviews fresh, one tap to call. They are not shopping around at that point. They are calling the first credible result. That is you now.
- Profile cleanup
- Current photos
- Review prompts
- Categories & service areas
- Posts & offers
- Map-pack ranking
An AI agent is shopping on behalf of a customer who wants your kind of product under a set price by Friday. It needs a clean, machine-readable version of your catalog, pricing, and shipping rules to even consider you. Most of your competitors have not published one. You have, so when agents start transacting, your shelf is the one they can actually reach.
- Agent-readable files
- Clean catalog surface
- Shipping & policy data
- AI tool docs
- Early agent traffic
- Bundled with visibility
Reputation & Reviews
The reputation that decides the sale, managed on autopilot. Star ratings and answered reviews move more revenue than any ad.
You finish a water heater install and drive off. An hour later the customer gets a friendly text thanking them and asking for a quick review, with a link that takes two taps. They are still happy, so they leave five stars. You did nothing. By the end of the month you have fourteen new reviews while the shop across town has the same twelve from last year.
- Post-job requests
- Timed for the happy moment
- Two-tap links
- Text & email
- Unhappy routed to you first
- Steady ranking lift
A three-star review lands Saturday afternoon. By the time you check your phone, it already has a calm, professional reply in your voice that makes you look like a shop that listens. The next person reading it sees a problem handled, not a problem ignored. You approved the reply from your phone in ten seconds.
- All review sites watched
- Replies in your voice
- Fast on negatives
- Approval before posting
- Issues flagged to you
- Complaints turned to proof
You want to know what an assistant tells a stranger who asks about you. We check it on a schedule and show you the answer in plain language: what it says you do, what it gets wrong, whether it recommends you, and how that moves month to month. When something drifts, you find out before your customers do.
- Scheduled model checks
- What AI says you do
- Wrong claims caught
- Recommendation rate tracked
- Change alerts
- Actionable record
Internal AI & Operations
The busywork, handed to systems that do not clock out. Once these live inside your operation, they are hard to give up.
A new hire is three days in and a customer asks about your warranty terms and the price for a specific job. Instead of interrupting you, they ask your assistant and get the exact answer from your own pricing sheet and policy docs, worded the way you would word it. It knows your business because it was built on your business, and it never gives out anything you did not approve.
- Trained on your docs
- Staff & customer answers
- Your policies
- Drafts in your voice
- Faster onboarding
- Private, not public
You wrap a job. The invoice goes out on its own that evening. When it is not paid in a week, a polite reminder goes out without you having to feel awkward about it. Next week's appointments get confirmation texts. The Monday paperwork you used to dread is done when you sit down, and the money you used to forget to chase actually shows up.
- Auto invoicing
- Payment reminders
- Appointment confirmations
- Follow-up sequences
- Recurring scheduling
- Paperwork handled
A client sends over a stack of intake forms and a signed contract as phone photos. Instead of you retyping all of it, the details are read, sorted, and dropped into the right place: name, dates, amounts, terms. What used to be an hour of squinting and data entry is a thirty-second review. You catch the one number that needs a second look and move on.
- Forms & contracts read
- Key fields pulled
- Data entered for you
- Sorted & filed
- Unclear items flagged
- Typing removed
Foundation
The base everything else is built on. A site that is fast and legible to both people and machines.
A customer opens your site on their phone while standing in your competitor's parking lot. It loads instantly, the call button is right there, your services and prices are obvious, and the whole thing feels like a business that has its act together. The same clean structure that makes it easy for them to read makes it easy for AI to quote. One build, working on both sides.
- Fast mobile build
- Clear services & pricing
- Obvious call button
- Structured for AI
- Easy to update
- Built to be cited
People ask assistants how much a roof replacement costs in your area, or whether they need a permit. If your site answers those questions clearly, you are the source that gets quoted and the business that gets the click. We write the pages around the real questions your buyers type, so the assistant pulls from you instead of from a competitor or a national directory.
- Real buyer questions
- Direct answers
- Local specifics
- AI-extractable format
- Citations to you
- Earns the click
Security, Data & Compliance
The risks that stay invisible until they are not. Basic defenses and clear rules cost far less than the day they fail.
A laptop with your customer list and invoices gets stolen, or a staff member clicks the wrong link and everything locks up. Instead of panic, you restore from last night's backup and keep working. The basics were in place: backups running, accounts protected, the obvious holes closed. The bad day is an inconvenience instead of the end of the business.
- Auto backups
- Tested recovery
- Account security
- Obvious holes closed
- Staff awareness
- Bad-day plan
An employee pastes a customer's full file into a free chatbot to write a quick email. They were trying to be helpful and had no idea that data just left your control. With clear rules and the right tools in place, the helpful instinct stays but the leak does not happen. Your team knows what is safe to use and what is off limits, in plain language, not legalese.
- Plain-language policy
- Safe vs off-limits
- Approved staff tools
- Customer data protected
- Quick training
- Upside without risk
You collect names, numbers, payment details, maybe health or financial info. A customer asks what you do with their data, or a rule changes, and you can answer cleanly instead of guessing. The forms, the consent, and the storage are set up so you are not exposed. You get the trust that comes from handling data like a serious business.
- Data-collection review
- Consent & privacy
- Safe storage
- Customer data requests
- Exposure reduced
- Trust built in
Enablement
Start here if you do not know where AI fits yet. One assessment maps the highest-payoff moves before you spend on any of them.
We spend time understanding how your business actually runs: where the hours go, what gets dropped, what you keep meaning to fix. You walk away with a ranked list of exactly where AI would pay off first, what it would cost, and what it would return, in your terms. No jargon, no upsell. A clear map so you spend on the moves that matter instead of guessing.
- Workflow mapped
- Time & money leaks found
- Moves ranked by payoff
- Honest cost & return
- A plan you own
- Right first step
Your team has heard about AI but uses it clumsily or not at all. We sit down with the work they do every day and show them exactly how to use the tools on it: the email that took twenty minutes now takes two, the quote that was a chore is fast and clean. They leave able to actually use it, not just nod along. The skills stick because they practiced on their own tasks.
- Your team's real tasks
- Hands-on practice
- Tools that fit
- Practical workflows
- Skills that stick
- Confidence to use it
Most work starts with one audit, not a contract.
We assess three things: where you are losing leads, how visible you are to AI, and where automation pays off. You get a ranked fix list and you pick what to build. No retainer required to start.